Clear expectations. Fair terms.

Last updated: August 12, 2026

Important: Sending a website quote request does not create a service contract or reserve a work date. A service agreement is formed only when a written quote, work order, or other service agreement is accepted in a manner that incorporates these Terms.

1. Agreement and order of documents

These Service Terms & Conditions (the “Terms”) apply when an Iserlohn Properties quote, work order, recurring-service agreement, or other written service agreement refers or links to them. The accepted quote or agreement identifies the specific service, property, price, timing, and any job-specific conditions.

If a job-specific written term conflicts with these general Terms, the job-specific written term governs that particular job to the extent permitted by law. Applicable legislation and rights that cannot lawfully be waived always take priority.

2. Quotes, estimates, scope and changes

Unless a quote states otherwise, it is valid for 30 days. Only work described in the accepted scope is included. Additional work, changed conditions, requested extras, or access requirements may affect price and timing.

If an unforeseen condition would materially change an agreed price or scope, Iserlohn Properties will stop the affected work and seek the client’s authorization before proceeding with the material change. Approval may be recorded through a revised quote, work order, email, text message, customer-management system, or another written method reasonably showing the agreed change.

Measurements, quantities, conditions, and assumptions that cannot reasonably be confirmed until work begins may be identified as allowances or subject to verification in the quote.

3. Scheduling, access, cancellations and weather

Service dates and arrival windows are scheduled in good faith but may change because of weather, road conditions, equipment issues, earlier jobs, emergencies, or other circumstances reasonably outside Iserlohn Properties’ control. When practical, affected clients will be notified promptly.

Clients should provide reasonable notice when cancelling or rescheduling. Any cancellation, rescheduling, minimum-service, travel, or missed-access fee will apply only if it was clearly disclosed before the service agreement became binding and is permitted by applicable law. Nothing in these Terms removes a cancellation or refund right provided by law.

Exterior work may be postponed when rain, wind, snow, ice, extreme temperatures, smoke, lightning, or another condition makes the work unsafe, ineffective, or impractical. A weather-related change initiated by Iserlohn Properties is not treated as a client cancellation.

4. Client responsibilities

The client confirms that they own the property or have authority to authorize the requested work. The client must provide reasonable access to the agreed work areas and disclose known conditions that could affect safe or effective service.

• Provide access instructions, keys, codes, parking information, or site contacts when required.
• Provide access to water, electricity, or other facilities only when the accepted quote identifies them as necessary.
• Secure pets and keep children and other occupants clear of active work areas.
• Remove or secure cash, jewelry, important documents, fragile items, irreplaceable property, and other valuables from work areas.
• Move vehicles, furniture, decorations, planters, electronics, or other belongings when reasonably required for access or protection.
• Disclose known leaks, failed seals, fragile finishes, loose components, prior damage, hazardous materials, pests, or other unusual site conditions.

If required preparation is incomplete, Iserlohn Properties may work around the condition where reasonable, revise the scope with approval, or reschedule the affected work.

5. Interior house cleaning conditions

Interior cleaning is limited to the areas and tasks in the accepted scope. Unless specifically agreed, routine cleaning does not include restoration, specialized remediation, moving very heavy furniture or appliances, handling valuable collections, or work requiring a regulated or specialized trade.

Clients must disclose conditions such as needles or sharps, bodily fluids, significant human or animal waste, active infestations, suspected hazardous mould, asbestos, dangerous chemicals, unsecured weapons, structural instability, or another condition that may require specialized procedures or protective equipment. Iserlohn Properties may refuse or stop work that falls outside its training, equipment, insurance, or safe operating scope.

Fragile, antique, high-value, or unusually sensitive items should be identified before work begins. Where an item cannot safely be cleaned using ordinary methods, it may be excluded from the service.

6. Exterior cleaning and property conditions

Before exterior work begins, windows, doors, vents, and other openings should be fully closed and reasonably weather-tight. Clients should disclose known failed seals, leaks, loose siding, damaged trim, unstable gutters, deteriorated masonry, damaged coatings, or similar conditions.

Iserlohn Properties is not responsible for water entry or failure caused by a pre-existing opening, failed seal, hidden defect, deterioration, or component that was not reasonably capable of withstanding the agreed cleaning method. Work may be reduced, modified with approval, or excluded where a surface or component cannot safely tolerate the planned service.

7. Safety and right to refuse or stop work

Iserlohn Properties may delay, refuse, suspend, or stop work when conditions are unsafe, unlawful, outside the agreed scope, outside reasonable operating capabilities, or materially different from what was disclosed. Examples include aggressive behaviour, uncontrolled animals, unsafe access, severe weather, unstable structures, electrical or water hazards, undisclosed hazardous substances, or conditions requiring specialized remediation.

If work is stopped for a reason attributable to the client or site condition, the client remains responsible for properly completed work and reasonable non-recoverable costs already incurred, subject to the accepted quote and applicable law.

8. Cleaning results and limitations

Cleaning is not restoration. Results depend on age, material, porosity, staining, oxidation, wear, previous treatments, coatings, water intrusion, biological growth, maintenance history, and other property-specific conditions. Iserlohn Properties does not guarantee that every stain, mark, odour, discolouration, oxidation pattern, or buildup can be completely removed unless a specific written guarantee is included in the accepted quote.

Where continuing treatment would create an unreasonable risk of damage, Iserlohn Properties may stop at the safest reasonably achievable result.

9. Property damage and pre-existing conditions

Iserlohn Properties will use reasonable care while performing the agreed service. The client should report suspected service-related damage promptly so the condition can be inspected and documented before unrelated repairs or alterations occur.

Iserlohn Properties is not responsible for pre-existing damage, normal deterioration, latent or hidden defects, failed seals, loose or improperly installed materials, structurally unsound components, or damage that results from a condition the client knew about but did not disclose when that condition was not reasonably observable beforehand.

Nothing in this section excludes responsibility that cannot lawfully be excluded or limits a consumer remedy that cannot lawfully be limited.

10. Payment, deposits and overdue accounts

Prices, taxes, deposits, payment schedules, accepted payment methods, and due dates are stated in the accepted quote or invoice. Unless otherwise agreed in writing, payment is due according to that document.

A deposit is applied to the related service. Any right to retain, apply, or refund a deposit depends on the accepted quote, work properly performed, reasonable non-recoverable costs, and applicable law. A deposit is not automatically forfeited merely because a disagreement occurs.

Interest, late charges, cancellation charges, collection charges, or similar fees apply only when disclosed in advance in the accepted agreement and permitted by law. Iserlohn Properties may pause future work on an overdue account.

11. Warranties and guarantees

Any service warranty or guarantee will be described in writing in the accepted quote or service agreement, including its duration and conditions. If no written warranty is stated, no additional voluntary warranty is created by these Terms. This does not remove any warranty, condition, or remedy imposed by applicable law.

12. Photos, videos and service records

Iserlohn Properties may reasonably document work areas, pre-existing conditions, completed work, or issues encountered for internal service records, quality control, insurance, or dispute resolution. Property photos or video will not be used for public marketing solely because the client accepted these Terms. Marketing use requires separate permission where consent is required.

13. Privacy and communications

Personal information is handled in accordance with the Iserlohn Properties Privacy Policy. Clients authorize reasonable communications necessary to review a request, prepare a quote, schedule service, perform work, collect payment, and address service-related questions.

14. Concerns, disputes and governing law

If a concern arises, both parties are encouraged to communicate promptly and make a reasonable good-faith effort to resolve the issue before starting formal proceedings. Nothing in this section requires mandatory private mediation or prevents either party from using a lawful remedy when appropriate.

These Terms and service agreements are governed by the laws of Manitoba and the applicable laws of Canada. Subject to any mandatory consumer-protection rule or other law requiring a different forum, disputes may be brought before a court or tribunal having jurisdiction in Manitoba.

15. Statutory consumer rights

Nothing in these Terms asks a consumer to waive, release, or limit a right or remedy that cannot lawfully be waived, released, or limited. These Terms operate subject to applicable legislation, including Manitoba consumer-protection and business-practices laws.

Where a service agreement is formed through Internet communications or in another situation governed by special statutory disclosure or cancellation rules, Iserlohn Properties will provide the transaction-specific information required by law before the agreement is formed. The client retains any cancellation, refund, disclosure, or other right that applicable law provides.

16. General terms and updates

If part of these Terms is found unenforceable, the remaining provisions continue to operate to the extent permitted by law. A failure to enforce a provision on one occasion does not automatically waive it for another occasion.

Iserlohn Properties may update these website Terms from time to time. Unless the parties agree otherwise, an update applies to future agreements that incorporate the updated version and does not retroactively rewrite an already accepted job.

The accepted quote or service agreement, these Terms, and any written approved changes form the service agreement for the applicable job. Verbal discussions do not change the written scope or price unless the change is later confirmed in writing.

17. Acceptance

When a client accepts a written quote, work order, recurring-service agreement, or other service agreement that references these Terms, the client confirms that they had an opportunity to review them. A website quote request by itself is only a request for review and does not constitute acceptance of these Terms as a service contract.